We're Hiring

22 Jul 2020 Share

Photo: Jeremiah Klein

Photo: Jeremiah Klein

Customer Service Assistant –Surfline/Wavetrak (Coastalwatch)

Sydney, NSW, Australia

As Customer Service Assistant, you will be responsible for day-to-day communication with Coastalwatch users through our customer support portal, with the end goal being to appease and retain our current subscribers. You will also help to ensure that Coastalwatch takes a proactive stance in customer service by leveraging Zendesk features to scale the function most effectively. This is a part time position requiring 15-20 hours a week.

What You'll Do:

  • Promptly and professionally respond to incoming service requests through internal ticketing system (Zendesk)
  • Act as the first layer of support for Coastalwatch and Surfline users
  • Collaborate with our Forecast, Product, and Camera Operations departments to resolve user issues
  • Guide users through our products and features to ensure they are getting the most out of their experience
  • Maintain the "voice" of our brand and culture while communicating with users, while being professional, detailed and patient
  • Contribute to the overall customer service strategy by identifying opportunities for process optimization
  • Forward on key customer service ticket themes to product / marketing teams to ensure transparency around user feedback

What We're Looking For:

  • Experience in customer service (retail, online, etc.)
  • Top notch communication skills
  • Extensive patience and empathy for Coastalwatch and Surfline users
  • Bias to action and ability to solve problems independently

You May Also Have:

  • Experience in a customer service related role
  • Zendesk or similar ticketing system experience
  • Passion for ocean-going activities

APPLY NOW

Tags: topnews , (create Alert from these tags)

Features
The Social Visa: Wondering How All These Surf Stars Are Cruising Around Indo? Here Ya Go

The Social Visa: Wondering How All These Surf Stars Are Cruising Around Indo? Here Ya Go

Remember when all this carnage started in March? And how briefly it looked like a whole Indo surf season would be going untravelled?

24 Sep 2020
Forecaster Blog: La Niña conditions are here, what does it mean for Surf?

Forecaster Blog: La Niña conditions are here, what does it mean for Surf?

La Nina conditions continue to develop. Will the surf pump?

1 24 Sep 2020
Golden Daze: “Kelly Had Won 11 World Titles, Joel Had Lost Four.” Joel Parkinson And The 2012 Pipe Showdown

Golden Daze: “Kelly Had Won 11 World Titles, Joel Had Lost Four.” Joel Parkinson And The 2012 Pipe Showdown

You felt that by now Joel Parkinson might’ve been well past caring...

4 23 Sep 2020
Recent

Smashed In Vicco: A Couple Of The Lockdown State’s Finest Get Caught In The Mangler

For a good chunk of this winter, it seemed like the Vicco crew had become the poor cousins of the surfing world...

1 22 Sep 2020
Master and Apprentice: Bethany Hamilton and Erin Brooks

Master and Apprentice: Bethany Hamilton and Erin Brooks

21 Sep 2020
Mick Fanning: Save This Shark

Mick Fanning: Save This Shark

17 16 Sep 2020
Watch: Episode 6 of Rivals – Shaun Cansdell at Home on the Coffs Coast

Watch: Episode 6 of Rivals – Shaun Cansdell at Home on the Coffs Coast

13 Sep 2020
Sean Doherty: The East Coast White Attacks – Where To From Here

Sean Doherty: The East Coast White Attacks – Where To From Here

77 12 Sep 2020
Latest News

Smashed In Vicco: A Couple Of The Lockdown State’s Finest Get Caught In The Mangler

For a good chunk of this winter, it seemed like the Vicco crew had become the poor cousins of the surfing world...

Master and Apprentice: Bethany Hamilton and Erin Brooks

When Erin Brooks was nine and at the very beginning of her surfing journey, she met Bethany Hamilton.

Mick Fanning: Save This Shark

This is Mick Fanning’s take on that crazy incident at J-Bay in 2015 - the most watched moment in surfing history.

Sean Doherty: The East Coast White Attacks – Where To From Here

The situation is crying out for moderation.

Popular This Week

Mick Fanning: Save This Shark

This is Mick Fanning’s take on that crazy incident at J-Bay in 2015 - the most watched moment in surfing history.

Smashed In Vicco: A Couple Of The Lockdown State’s Finest Get Caught In The Mangler

For a good chunk of this winter, it seemed like the Vicco crew had become the poor cousins of the surfing world...

Padang Comes to Life as Late Season Swell hits Bali

Golden hour at perfect Padang Padang - it's been a good week to be in Bali... Photo: Childs

Video: The Fizzlot kids – SW Grom Bash

A stoked out portrait of Australian Junior Surfing in the year 2018.

Go to Top